What we do

  • Communications and Marketing Research

    • Communications strategy development
    • Formative research to inform campaign development
    • Audience segmentation
    • Persona development
    • Strategic territory, concept and refinement testing
    • Tracking and evaluation
    • Information product testing
    • Communication audits
  • Client and Stakeholder Research

    • Client experience surveys
    • Stakeholder surveys and executive interviews
    • Voice-of-customer programs
    • Journey mapping
    • Co-creation workshops
    • Consultation & submission analysis
    • Performance measurement for annual reporting & ongoing monitoring
  • Employee Research

    • Employee surveys
    • Employee Engagement Model
    • Benchmarking
  • Community Sentiment Research

    • Awareness and attitude surveys
    • Perceptions tracking
    • Audience segmentation research
  • Policy Development and Program Management Research

    • Exploring potential community reactions
    • Testing policy / program options
    • Co-designing service delivery/ regulatory approaches
    • Impact studies
  • Program Evaluations and Reviews

    • Development of performance measurement frameworks and indicators
    • Development of theory-of-change and program logic models
    • Multi-method evaluations
    • Compliance reviews
    • Performance audits/reviews
  • Data Analytics

    • Actuarial analysis
    • Administrative data analytics (Big Data)
    • Compliance monitoring, reporting and tools
    • Sense-making of data
  • Data Portals and Ballots

    • Online surveys and forms
    • Secure ballot platforms
    • Online data collection and survey portals for organisations, schools & service providers
    • Feedback and complaints management systems
    • Dashboard reporting
    • Apps
  • PGPA Compliance Services

    Services to assist Commonwealth agencies achieve better practice compliance with their obligations under the Public Governance, Performance and Accountability (PGPA) Act (2013), PGPA Rule (Commonwealth Performance Framework) and Regulator Performance Guide including:

    • Gap analyses of Commonwealth agencies’ performance measurement frameworks and measures
    • Development of better practice performance measurement frameworks, performance measures and data collection methodologies
    • Stakeholder research services
  • Aboriginal & Torres Strait Islander Research

    • Culturally appropriate quantitative and qualitative research with Aboriginal & Torres Strait Islander Peoples in metropolitan, regional and remote Australia
    • Access to Australia-wide network of First Nations Community Interviewers, equipped to conduct face-to-face interviews in their local communities
    • Regular cost-effective Aboriginal & Torres Strait Islander Omnibus Survey – take advantage of an existing sample and only pay for the questions you want to ask
    • Research approach, design, conduct, analysis and reporting informed by Aboriginal & Torres Strait Islander advisors
  • Disability Services Research

    • Person-centric inclusive surveys and innovative research methodologies
    • Easy read and Easy English surveys tailored to those with cognitive impairment and more complex communication needs
    • Person-centred customer experience framework and benchmarking for human services
    • Employee engagement model with benchmarking
    • Inclusive engagement advisory and training services
    • Customised impact and outcome measurement frameworks
    • Rapid implementation of business intelligence tools for disability and multi-service providers
    • Critical incident, complaints and risk handling for disability and human services organisations
  • Education Research

    • Online surveys tailored to students, families/ parents, staff and schools
    • Large (census) and small-scale survey methodologies
    • Bespoke online administration portals optimised for use in school settings
    • Accessible surveys to facilitate student participation (e.g. reduced number of questions, simplified language/ scales or visual aids)
    • Translated online surveys in languages other than English
    • Dashboard reporting at school and organisation level
  • Consulting and Advisory Services

    • Training, coaching and capability building in research design, statistics, analysis
    • Organisational development and performance
    • Research program strategy and design
    • Communications strategy design
    • Social marketing strategy design
    • KPI development
    • Consultation/ round-table design and planning
  • User-Centred Design

    • Audience segmentation
    • Persona development
    • Journey mapping
  • Public Health Research

In the What we do section