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Communications and Marketing Research
- Communication strategy research
- Campaign development and refinement
- Campaign tracking and evaluation
- Information product testing
- Communication audits
- Audience segmentation research
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Client and Stakeholder Research
- Client surveys
- Voice of the customer programs
- Stakeholder perception/relationship management
- ORIMACEM – ORIMA Client Experience Model
- Benchmarking
- ORIMAstep co-creation workshops
- Consultation & submission analysis
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Employee Research
- Employee surveys
- OREEM – ORIMA Employee Engagement Model
- Benchmarking
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Community Research
- Community awareness and attitude surveys
- Community perception tracking
- Audience segmentation research
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Policy Development and Program Management Research
- Exploring potential community reactions
- Testing policy / program options
- Co-designing service delivery approaches
- Impact studies
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Program Evaluations and Reviews
- Development of performance measurement frameworks and indicators
- Multi-method evaluations
- Compliance reviews
- Performance audits/reviews
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Data Analytics
- Actuarial analysis
- Administrative data analytics (Big Data)
- Compliance monitoring, reporting and tools
- Sense-making of data
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Data Portals and Ballots
- Online surveys and forms
- Secure ballot platforms
- Online data collection portals
- Feedback and complaints management systems
- Dashboard reporting
- Apps
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Disability Services Research
- A specialised team focussed on disability research and consulting services with significant subject matter expertise
- Fit-for-purpose, person-centric, inclusive survey and research methodologies
- Easy English surveys tailored to those with cognitive impairment and complex communication needs
- Design and application of impact and outcome measurement frameworks
- Affordable and rapid implementation of business intelligence tools for disability and multi-service providers
- Critical incident, complaints and risk handling for disability and human services organisations
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Aboriginal & Torres Strait Islander Research
- A specialised team with expertise in conducting culturally appropriate quantitative and qualitative research with Aboriginal & Torres Strait Islander Peoples in metropolitan, regional and remote Australia
- An Australia-wide Aboriginal & Torres Strait Islander interviewer field force, equipped to conduct face-to-face interviews in their local communities
- A regular cost-effective Aboriginal & Torres Strait Islander Omnibus Survey – take advantage of an existing sample and only pay for the questions you want to ask
- Research approach, design, conduct, analysis and reporting informed by Aboriginal & Torres Strait Islander advisors
In the What we do section