What we do

  • Communications and Marketing Research

    • Communication strategy research
    • Campaign development and refinement
    • Campaign tracking and evaluation
    • Information product testing
    • Communication audits
    • Audience segmentation research

  • Client and Stakeholder Research

    • Client surveys
    • Voice of the customer programs
    • Stakeholder perception/relationship management
    • ORIMACEM – ORIMA Client Experience Model
    • Benchmarking
    • ORIMAstep co-creation workshops
    • Consultation & submission analysis

  • Employee Research

    • Employee surveys
    • OREEM – ORIMA Employee Engagement Model
    • Benchmarking

  • Community Research

    • Community awareness and attitude surveys
    • Community perception tracking
    • Audience segmentation research

  • Policy Development and Program Management Research

    • Exploring potential community reactions
    • Testing policy / program options
    • Co-designing service delivery approaches
    • Impact studies

  • Program Evaluations and Reviews

    • Development of performance measurement frameworks and indicators
    • Multi-method evaluations
    • Compliance reviews
    • Performance audits/reviews

  • Data Analytics

    • Actuarial analysis
    • Administrative data analytics (Big Data)
    • Compliance monitoring, reporting and tools
    • Sense-making of data

  • Data Portals and Ballots

    • Online surveys and forms
    • Secure ballot platforms
    • Online data collection portals
    • Feedback and complaints management systems
    • Dashboard reporting
    • Apps

  • Disability Services Research

    • A specialised team focussed on disability research and consulting services with significant subject matter expertise
    • Fit-for-purpose, person-centric, inclusive survey and research methodologies
    • Easy English surveys tailored to those with cognitive impairment and complex communication needs
    • Design and application of impact and outcome measurement frameworks
    • Affordable and rapid implementation of business intelligence tools for disability and multi-service providers
    • Critical incident, complaints and risk handling for disability and human services organisations

  • Aboriginal & Torres Strait Islander Research

    • A specialised team with expertise in conducting culturally appropriate quantitative and qualitative research with Aboriginal & Torres Strait Islander Peoples in metropolitan, regional and remote Australia
    • An Australia-wide Aboriginal & Torres Strait Islander interviewer field force, equipped to conduct face-to-face interviews in their local communities
    • A regular cost-effective Aboriginal & Torres Strait Islander Omnibus Survey – take advantage of an existing sample and only pay for the questions you want to ask
    • Research approach, design, conduct, analysis and reporting informed by Aboriginal & Torres Strait Islander advisors

In the What we do section